FREQUENTLY ASKED QUESTIONS
Maintenance
What will you do to prepare my apartment before I move in?
Apartments are inspected and cleaned thoroughly prior to move-in.
Do I have to be present for a service technician to perform work?
No, our service team can provide maintenance anytime during office hours.
Do you have on-site maintenance?
Yes, we do have on-site maintenance
An item in my unit needs repair. How do I get help?
You can submit a service request in our online portal, RentCafe, or you can reach out to the office during business hours.
What happens if I am locked out?
We do not currently offer lock-out services.
What if I have a maintenance emergency?
After hours, call our office and select the emergency maintenace option to be connect with one of our service technicians.
Admin
How long does it take for an application to be approved?
Typically 72 hours.
What are my options for paying my rent?
Through our online portal, RentCafe, or via cashier's check.
Am I required to purchase renter's insurance?
No
Which provider can I use for Internet and cable?
AT&T and Xfinity.
What documents are needed for the application process?
Government issued ID, Bank Statements, Paystubs, Tax Transcripts.
How do I set up my utilities?
Georgia Power is our electricity company. Give them a call or visit their website to start service.
Which utilities are included in my rent?
None
What if my application is denied?
The team will notify you of your denial.
When is rent due?
The 1st of every month.
Where can I complete the application?
In our office or on our website.
How much are the application fees?
$85 application fee per applicant and $200 administration fee per application.
Amenities
Is parking available?
Yes
What amenities does the property offer?
Fitness Center, Clubhouse, Courtyards, Dog Park, and Pool
Is your community pet friendly?
Yes
What appliances are standard?
Stainless Steel.
Do you offer furnished apartments?
No
During which time periods are the amenities available for use?
Clubhouse and Fitness- 24/7
Is parking available, and what are the options for residents?
Yes, standard parking is available for all residents.
How many pets can I have?
2
Location
Is there public transportation within close proximity of the buildings?
No
Which school district are you in?
Cherokee County
What shopping centers are nearby?
Costco, Kroger, Publix, The Outlet Shoppes at Atlanta.
Directions
How do I get to your community?
We are located on Exit 9 on I-575 along Ridgewalk Pkwy.
Didn't find an answer?
Our team is always ready to answer your questions.
